Spa experiences
Bouchard Finlayson
Hermanus, Western Cape
A vineyard between heaven & earth
Cradled amid the hills of the Hemel-en-Aarde (Heaven and Earth) valley,
Bouchard Finlayson is widely acclaimed as one of South Africa’s leading boutique wine cellars.
With a terroir defined by both ancient soils and a cool maritime climate, the vineyards of Bouchard Finlayson are famous for producing award-winning
Pinot Noir, elegant Chardonnay and terroir-driven Sauvignon Blanc, while inspired blends showcase the depth of skill and innovation in our winemaking team.
The Bouchard Finlayson cellar is conveniently located a scenic 90 minutes’ drive from Cape Town, close to the world-famous whale-watching centre of Hermanus.
Michelle Devlin
General Manager
mdevlin@rchmail.comI have been General Manager at The Egerton House Hotel since March 2012 having joined Red Carnation Hotels in 2005. With my team, I enjoy taking a personal care of our guests from the first introduction to every stage of your guest experience, through reservations, a warm welcome on arrival, looking after you while you are at your “new home away from home” and saying goodbye to our new found friends. I do hope that I will have the pleasure of personally welcoming you to The Egerton House Hotel.
Jacques Conradie
Concierge Manager
In my role as the Concierge Manager of the award-winning Egerton House Hotel, my responsibility is to ensure that each of our guests' needs and requirements are met and exceeded. I take great pride and pleasure in finding the most suitable choices of restaurants or bars; recommending the hottest new shows, museum exhibitions or day-trips; planning personalised tours; or helping to solve health or travel issues. If I can help with anything before your stay, please do contact me directly.
Scott Clinton
PA to Michelle Devlin, General Manager
My entry into the hospitality industry was as a country house butler in the county of Worcestershire. I began working at Red Carnation Hotels in 2007, and in nearly fourteen years, I have done four very different roles. In my current role as a Personal Assistant to Michelle, I work very closely with her on our global sustainability initiatives and the day-to-day running of the hotel. What I love most is having a multi-faceted role within a passionate team who I regard as friends.
Sarah Bristow
Head of UK Reservations
sbristow@rchmail.comI am delighted to lead a wonderful team in the UK, taking care of our guests' reservations. Let us know whether you will be celebrating your honeymoon, birthday, or wedding. It would be our pleasure to oversee your bedroom allocation and put in a special request prior to your arrival. We can also organise any additional extras you may like such as chocolates, champagne and strawberries, which would be waiting for you upon arrival. We will ensure that your stay will be one you fondly remember.
Charlie Banks
Operations Manager
cbanks@rchmail.comMy hospitality journey began in 2017 when I started at The Egerton as a Management Programme participant in food and beverage. I enjoyed the role but what I loved most was meeting new people and creating memorable experiences. In my current role, I am involved in the smooth running of the hotel’s facilities from a front office and food and beverage aspect, but that sentiment of creating those memorable experiences remains at the heart of what I do.
