As is common practice within the hotel industry, guests are required to present a valid credit or debit card upon arrival to the hotel. This will be used for a pre-authorisation or charge to cover accommodation (if not already pre-paid) and any incidental extras during your stay. A temporary pre-authorisation is based on the length of your stay and will be held on your card. Any unused funds will be released upon departure. Please be aware that it may take a few days for the funds to reappear in your account, depending on your bank or card provider’s processing times.

A discretionary nightly service charge of £20 will be added to your hotel bill. The service charge is a payment which recognises and rewards all employees for exceeding your expectations, and the entire amount is shared equally between the team. There is absolutely no obligation to pay this, and you may wish to wait until check-out to decide. If you’d prefer to opt out in advance, you’re welcome to let us know at any time, whether before arrival, at check-in, or during your stay.

A discretionary charitable donation of £1 will be included in your final invoice. Red Carnation Hotels matches all donations pound for pound and all monies raised are divided equally between two charities working with seriously ill children, Starlight Children’s Foundation and Hospitality Action, which offers support to those in the hospitality industry facing challenges such as illness, financial difficulties, or addiction. We respect that you may wish to support other charitable organisations, if this is the case, please ask for the charge to be removed from your account.

17-19 Egerton Terrace, SW3 2BX, London.

The closest tube stations are Knightsbridge and South Kensington, which are both approximately an eight-minute walk from the hotel.

Check-in is from 3pm and check-out is at 12pm. 

Cancellation policies are dependent on the package that you have booked. Please refer to your booking confirmation for your cancellation policy.

In the event of a no-show, our reservation agent will contact you to see if you still need your room (if you reserved more than one night) or if you need to re-book for another date. However, a cancellation charge may apply.

We offer a variety of vouchers, which you are able to purchase on our website.

We have 28 rooms; 23 deluxe rooms, four studio suites and one master suite.

Unfortunately, the property has no disabled access.

Yes. We have an elevator that goes to every floor.

Yes. Upon booking, we will check the availability of interconnecting rooms.

Although our rooms are uniquely decorated and appointed, if you have particular preferences, we will endeavour to accommodate your requests. 

Yes, we are a family-friendly hotel, and children are equally welcomed and pampered.

Yes, we can gladly store luggage prior to your arrival and after check-out. 

Pets are welcome in our guest bedrooms, as well as the bar and drawing room, and a range of pet beds and menus are available. This can be arranged when making your reservation. Please ensure to give prior notification. Find out more on our pets page.

Our dog-sitting services are available at £35 per hour.

We take pride in making sure that you will have a special time here at the hotel, and therefore we will definitely make it special in any way possible. We also offer different experiences to enhance your stay and these can all be pre-booked.

Yes, a minibar, tea and coffee facilities are available in all guest rooms.

All guest rooms are equipped with Chromecast, allowing you to stream Netflix and other compatible services directly from your smartphone, tablet, or laptop using your own account. Every room also includes Sky TV for a wide choice of live channels and on-demand entertainment.

Yes, we have a seven-day laundry service, with laundry cards and bags supplied.

Yes, we offer complimentary shoe shining and packing services for all guests. Please speak to a member of our team to arrange either service.

While we do not have a gym in the hotel, guests aged 16 and over can purchase a £25 day pass from Reception for Aquilla Health & Fitness Club, less than a five-minute walk away. The pass includes use of its swimming pool, sauna, hot tub, steam room, exercise studio and gym.

Passes can be collected from Reception at any time and used any day of the week, with no need to contact the club in advance. The club is open Monday to Friday, 6.30am–9pm, and Saturday and Sunday, 8am–6pm.

Although we do not have a formal restaurant, meals are available in our drawing room, bar and via room service. 

We operate a smart casual dress code in our drawing room and bar.

Breakfast is available in our Dining Room from 7am until 11am Monday to Saturday and from 7am until 12pm on Sunday, or all day long in the comfort of your room.

We offer vegan, vegetarian and gluten-free options. However, we cannot offer a vegan gluten-free option

Afternoon tea is served in two sittings: at 2pm and 4pm.

Yes, non-residents are allowed in all of our public areas, such as our drawing room and bar.

We are happy to provide voltage transformers and adapters at the hotel. All rooms are equipped with hairdryers. The UK voltage rate is 230, as compared to 120 in the USA and 220 in Continental Europe. 

The world-famous Harrods and Harvey Nichols in Knightsbridge are a short walk from the hotel.

All major credit cards are accepted including American Express, Visa, Mastercard, Diners Club, Switch and Delta.

We can provide you with travel updates for flights and train travel. We can also arrange to have your boarding card pre-printed and arrange for your car to be ready for your departure.

The hotel does not have its own parking, however, we can valet park your car in a secure nearby undercover car park for a charge of £80 per 24 hours, this cost covers the car park charge and the valet service. 

The service is available daily from 8am to 8pm subject to availability and charge will be added to your room book.

There are both two-hour and four-hour parking places on the roads around the hotel; these are charged at the usual Kensington and Chelsea council parking rates. Cars parked at the on-street parking bays, however, are done so at the owner's own risk and the hotel cannot be held liable.

Please note that Central London operates a congestion charge zone between the hours of 7am to 10pm daily, excluding Christmas Day. The current daily charge when entering the zone is £15. To find out more and how to pay please visit the following website.

There is also a £12.50 ULEZ charge that is applicable, please visit the following website for more information and how to pay.

We do not offer a complimentary shuttle service, however, we can organise arrival and departure transfers from your chosen airport for a fee.

Please provide flight details to a member of our concierge team, on +44 (0) 207 589 2412 or email us at conciergeeg@rchmail.com and we can quote a price for you.

Yes, please contact the concierge directly for advice on our preferred restaurants by cuisine, and for the latest theatre and exhibition suggestions.

Please call +44 (0) 207 589 2412 or email us at conciergeeg@rchmail.com.

By April 2025, all travellers who do not currently need a visa will require an ETA to travel to the UK.

The Electronic Travel Authorisation (ETA) is a new requirement that grants permission to travel to the UK from 2025. This applies to all international travellers wishing to visit or transit through England, Scotland, Wales and Northern Ireland. You will need an ETA to visit Northern Ireland, whether you are arriving directly or via the Republic of Ireland.

All international travellers, including children and babies need an ETA. Irish and British citizens are exempt. 

The ETA is valid for two years, and allows multiple visits of up to six months per trip. The fastest way to apply is using the UK ETA app, available on the Apple Store and Google Play.

To avoid delays and disruptions, please apply for your ETA well in advance of your departure. It’s quick, affordable, and can be done online.